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Greystone House Surgery 2017-03-29 Person 3 5 0

It seems that the electronic sign-in system is still not functioning properly, I signed in and waited half an hour without being called for my nurse appointment. I checked with the receptionist and she said it hadn't registered, this has been going on for years. There used to be a sign up telling you to check with reception if you hadn't been called within a certain time but this has gone. Even when I checked in I still had to wait a further 20 minutes before I was called which meant I was out of time on my car park ticket. I was just about to rebook the appointment when I was called so I went in, however the nurse was brusque and seemed to think the the system malfunction was an every day occurrence. The ear procedure was quick however the water was too hot and the pressure too high resulting in quite a painful experience. Overall not a very satisfactory visit.