Share review of Greystone House Surgery

Greystone House Surgery 2020-10-12 Person 2 5 0

Initially I had a good service from the Surgery but since my appointment I have found it nigh on impossible to get through to get my results. The Surgery do not tell you that you can only get your results by calling after 11:00 am, you only find that out after being put through to a recorded message that cuts you off after you've been waiting half an hour to get through!!! When you do finally get through, the phone just rings out. To top it all off the Surgery offers an online service that you can register to, however you cannot progress without your registration number (?) I have been registered with the Surgery since the days of Dr.Watson, in fact Dr.Couchman used to be my Doctor before Dr.Wilson took over his patients, I have NO idea about a registration number?!!! The website seems to be set up for new clients only, so I can't even get an update via that. All in all, I'm not impressed by the aftercare service which seems to be extremely poor.

Improve your phone system and website!!!