Dorking Medical Practice at New House Surgery
New House Surgery, 142a South Street, Dorking, Surrey, RH4 2QR 345 reviewsReviews
Appointments should be on a first come first served basis not on who can ring in the quickest at 8 am, with time for emergencies after surgery. If I need an appointment I would like it in the next 2-3 days not in 2 weeks time, and that's only if there is one available online. Also, all the wasted appointments where people don't turn up, I would like to suggest 3 strikes and their out. This may seem harsh so maybe you could come up with some other penalty like a fine. Finally, I think some of the staff could do with training in being more patient friendly.
The reception staff are the first port of call into the practice and they really let the surgery down. The times I have called in for appointments or enquiring after a missing prescription have been a very unpleasant experience largely down to the rude receptionist I had the misfortune of speaking to on the phone.
I also think the voice on the phone recording system is quite "hard" and quite unwelcoming. Perhaps replace it with a softer, more welcoming voice!
Reception staff were outstanding what more can I wish for pen run out! What more could I ask for joy got me a cup of water! Gure Shi was wonderful, so polite so helpful, so considerate blood test Kidney New sample. 11.7.16.
Waited over an hour for my "booked in" appointment. Not acceptable.
Very impressed by receptionists.
Quiet reaction to an angry patient.
(1.7.16).
Resources
Short link to review Dorking Medical Practice at New House Surgery: http://iwgc.net/ejhkz