Share review of Dorking Medical Practice at New House Surgery
Dorking Medical Practice at New House Surgery
2016-07-28
Person
2
5
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Written by a patient
28th July 2016
The reception staff are the first port of call into the practice and they really let the surgery down. The times I have called in for appointments or enquiring after a missing prescription have been a very unpleasant experience largely down to the rude receptionist I had the misfortune of speaking to on the phone.
I also think the voice on the phone recording system is quite "hard" and quite unwelcoming. Perhaps replace it with a softer, more welcoming voice!