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Delapre Medical Centre 2015-11-30 Person 2 5 0

I can't remember the last time I rang Delapre Medical Centre and managed to get through. I normally have to resort to calling Whitefields to get an appointment at Delapre which is just ridiculous. The phone lines NEVER open at 8 am so don't lie and say they do. When the phone lines did finally 'open' this morning I wasn't even put in a queue; the phone just kept giving me a 'line busy' tone and hanging up! I rang 82 times before my partner managed to get through to Whitefields on his phone (where the same thing had been happening with regards to hanging up but he at least he finally got some options!) The last time I tried to get through, several months ago, I was "number 1" in the queue for 45 minutes!!! I've never known anything like it! I would like to say that the majority of the doctors and nurses do a fantastic job but the processes, systems, phone lines and reception let the surgery down massively.