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Delapre Medical Centre 2015-03-28 Person 1 5 0

It is almost impossible to get an appointment face to face. There are now no slots bookable online. If I telephone, I wait for up to 20 minutes in a queue. If I call into the surgery, a car trip away, the receptionists are apologetic but say that there are no appointments with the GP I need to see, for a fortnight. Sometimes I can arrange a phone appointment with the duty GP but they call fairly willy-nilly (not at an arranged time) and are very rushed. Recently, a prescription was faxed by the duty GP to Boots, but done so carelessly that my name was missing from the copy received at the Boots end. Only by me calling into the chemist and enquiring about the prescription did the pharmacist realise that it was intended for me.There is a lack of continuity of care which did not happen in the Walsma Whitefields days and the service to patients is appalling now. Please sort yourselves out.