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Written by a patient
10th December 2015


1 - As I work full time I find it almost impossible to get an appointment with a doctor as told they will have to call you back first. I work in a busy office so have to give them my mobile number to call me back on and have to walk out of the busy room to speak to the doctor and cannot always get a private room to have the conversation in. 2 - I am allocated a doctor at Delapre surgery when I live 50 yards from Whitefield surgery I am told it is best to see my allocated doctor. Surely it is more convenient to see a doctor at Whitefields. 3 - My husband was waiting for 15 minutes in the 'queue' and ended up putting the phone down, walked to Whitefields surgery only to be told he had to phone. 4 - No travel nurse for years (not to sure about 2015)told to call some clinic near Milton Keynes, they couldn't help and passed from one place to another. In the end I called asking for an appointment with a nurse for personal reasons and was given an appointment at Delapre and had my issue resolved.

Recommend
Involvement
Cleanliness
Staff
Appointment