Billingshurst Surgery

Billingshurst Surgery 2023-09-12 Person 4 5 0

Just a very good service

All good

Billingshurst Surgery 2023-09-11 Person 2 5 0

I tried to call with a problem re a repeat prescription being unavailable at the pharmacy. took 20 mins to get a response from reception, who didn't bother listening to my query just put me straight through to another department, 12 in queue! Its no wonder people are so disappointed with the service

More people responding to phone calls, obviously an ignored requirement

Billingshurst Surgery 2023-09-10 Person 3 5 0

I phoned at 8.00 and was 21 in queue. I had tried to do e- consult but was rejected as system could not deal with me symptoms which were not on the list of options. After consulting the supervisor a couple of times the operator gave me a appointment at end of same day with nurse practitioner. Appointment was good and we agreed a way forward. Blood test booked by NP. : days later (Sat pm!) Dr Foster called to discuss results and we agreed on a further blood test.

NP told me to book follow up appointment with receptionist after blood test. When I tried to do this I was told the only way was to call at 8.00 in the usual. Dr Foster made my day and restored my faith when he called on Saturday pm. NP should have known how to make an appointment - I did question it with her. Receptionist could have handled my contact with her better

Billingshurst Surgery 2023-09-09 Person 4 5 0

GP phoned and arranged appointment for B12 vaccination

No

Billingshurst Surgery 2023-09-09 Person 4 5 0

It is not possible to get a GP appointment on the NHS app which seems to have changed with no announcement.

Better regular communication using social media as don’t always check website.