Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-09-27
Person
4
5
0
27th September 2023
Everyone was very helpful,in this instance I was invited to attend an annual review.
In the past I have found it extremely difficult to get an appointment,and have waited up to 45mins to speak to someone on the telephone.
Suggested improvements
Generally my experience was good.
Billingshurst Surgery
2023-09-26
Person
5
5
0
26th September 2023
Everything was straight forward
Suggested improvements
All was good
Billingshurst Surgery
2023-09-26
Person
4
5
0
26th September 2023
Initial access to local healthcare professionals by telephone is restrictive, perhaps understandably so. But it is also a type of deterrent. I would advocate the promotion of access via email or messaging. This would create space for patients to express healthcare or wellbeing concerns that could be considered trivial by anyone other than a trained technician.
Suggested improvements
Really happy with all aspects of the service provided.
27th September 2023
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback for us. Are you aware that we now off an econsult service, this allows you to express healthcare or wellbeing concerns, the form is the processed by our ehub team, they will either book an appointment with an appropriate clinician, give advice, or signpost you to an appropriate service. You can access the form via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app it can be accessed via the "ask my GP for advice" section in the NHS app. I hope you find this helpful. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-09-26
Person
4
5
0
26th September 2023
The medical and support staff are nice, friendly and efficient.
Suggested improvements
The surgery was easier to attend before the pandemic, now you can easily wait two weeks to see a GP, which often if you are in pain is not good enough.
27th September 2023
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback for us, it is lovely to hear that you feel that the medical and support staff are nice, friendly and efficient. If you are struggling with getting an appointment, we are now offering an econsult service, which can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app via the "ask my GP for advice" section in the NHS app, this will be processed by our econsult team and will result in either an appointment with an appropriate clinician, advice, or signposted to a local service. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-09-26
Person
4
5
0
26th September 2023
Long wait on phone.
Suggested improvements
Improve the time having to wait on the phone for an answer.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8