Billingshurst Surgery

Roman Way, Billingshurst, West Sussex, RH14 9QZ 1,345 reviews

Reviews

Recommend
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3rd September 2024


Efficiency excellent Friendly helpful Very happy with service

Suggested improvements
Nothing

19th September 2024
Response from Billingshurst Surgery

Hello, thank you for taking the time to leave feedback we are pleased to hear about your recent experience with the surgery and will ensure this service continues. Many thanks Billingshurst Surgery

Experience
Involvement
Cleanliness
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2nd September 2024


This week Gillian will be visiting the nurses for her eighth appointment with at least another three in the diary all to dress her wound on the head after her haematoma. We cannot express enough how kind, courteous, sympathetic and gentle they have all been with the challenge. Thank you all. Neil Sutherland

Suggested improvements
From our point of view I don’t know how you could improve the treatment it all looked very professional.

19th September 2024
Response from Billingshurst Surgery

Good morning, thank you for taking the time to leave feedback. We are pleased to hear about your experiences with the surgery and will ensure your feedback is passed onto the Nurse team. Many thanks, Billingshurst Surgery

Experience
Involvement
Cleanliness
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Appointment
 
1st September 2024


I have always found staff helpful at Billinghurst surgery

Suggested improvements
At no point was I advised that I would be seeing a Nurse Practioner and was under the impression I was seeing a Doctor. I have no issues with the person I saw, she was professional and very nice. I only realised when she had to consult a Doctor. I appreciate that you would only have well-qualified personnel working at the Surgery, but I do think patients need to be told up front if they are not seeing a Doctor.

Experience
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31st August 2024


The appointment didn’t take place. It was cancelled at the last moment while I was waiting in the car park. Perhaps I should charge for a missed appointment like the NHS constantly threatens patients?

Suggested improvements
Not cancelled the sppointment

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
30th August 2024


Dr. Saunders is ALWAYS so lovely and makes me feel at ease. Shes great.

Suggested improvements
On check in said they were on time. Ended up being 15 minutes late due to my doctor being called to sign for something. I was already very nervous for appointment so this didn’t help having to wait longer.

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Resources

Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8