Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-04-06
Person
4
5
0
6th April 2024
I don't I find it easy to think of making an appt at the times when the surgery is open for making appts.
This confuses me more when I could send an e-consult at ANY time, but you could pick it up whenever was convenient to you.
Then I couldn't find the e-consult page.
But once I submitted I got given an appt quickly
Suggested improvements
I was told to use the econsult to book again. But I found it hard to find on The website. Even searching for it only came up with info about it, but no link to where I need to be.
I still have no idea how I came across it in The End
I also don't understand why its only available for 2-3 hours a day
...
You want me to say more? Just to full out the form???
Why can't I get ontot the next page???
18th April 2024
Response from Billingshurst Surgery
Good morning, due to high demand the eConsult service is only available between 7.00 am and 10.00 am. These times were chosen as it allows patients to submit their request before work. The eConsult service is accessible via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) and selecting the blue eConsult banner at the top of the page or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-04-04
Person
4
5
0
4th April 2024
It's really hard to get an appointment, even if you phone at 8am. The staff are normally very pleasant when they answer.
Suggested improvements
Charlotte the health care assistant was absolutely brilliant with my mother in law. Please pass on our thanks from Beryl and Sue Lutman.
18th April 2024
Response from Billingshurst Surgery
Good morning, Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. I will also ensure your comments are passed back to Charlotte. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-04-04
Person
5
5
0
4th April 2024
I never have any issues getting an appointment apart from maybe having to wait on the phone for a few minutes, and everyone is always extremely helpful.
Suggested improvements
Nothing I can think of.
30th April 2024
Response from Billingshurst Surgery
Good morning, than you for your feedback. We are pleased to hear about your experience when getting an appointment. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2024-04-04
Person
4
5
0
4th April 2024
I wouldn’t say it’s easy as rarely possible to get one on the phone but having the option of the e-consult helps. However if you only want to ask the GP a question following an appt, it’s annoying to have to make another appt just for that (as happened to me recently).
Suggested improvements
Sometimes I feel there’s a lack of communication between departments. I was in the surgery recently for an ECG and someone else at surgery was trying to get a message to me from a GP about another matter but wasn’t aware that I was actually in the surgery at that time (even though it would’ve been in my records). I only know because my husband took a call from the surgery on his home office line. The receptionist struggled to find answers.
Billingshurst Surgery
2024-04-03
Person
4
5
0
3rd April 2024
Xx
Suggested improvements
Xx
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8