Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-04-21
Person
5
5
0
21st April 2024
B12 injection carried out painlessly with a lot of advice
Suggested improvements
Could have had reminder that B12 injection was overdue
Billingshurst Surgery
2024-04-20
Person
4
5
0
20th April 2024
It was obvious I needed to be seen by a doctor, given that I had been referred by a registered nurse. Although I could not be seen on the day I called, I felt an appointment could have been made for the next day. Instead, I had to phone again on the following morning to obtain an appointment. I felt this was an unnecessary waste of my time and the surgery’s resources.
Suggested improvements
You could have made an appointment for me when I telephoned the first time.
30th April 2024
Response from Billingshurst Surgery
Good morning, Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-04-19
Person
5
5
0
19th April 2024
I'm very pleased with the prompt action, and care given in recent visits.
Suggested improvements
Nothing.
Billingshurst Surgery
2024-04-19
Person
5
5
0
19th April 2024
Phoned at 8am, offered to see a doctor at 9.45am. Excellent service.
Suggested improvements
All good
30th April 2024
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback. We are pleased to hear about your experience with our appointment system. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-04-18
Person
4
5
0
18th April 2024
I came into the surgery to discuss my appointment and the nurse phoned me back within a few hours of my visit to book me in.
Suggested improvements
There was a slight delay, but not a problem, especially as the nurse and nurse practitioner helped me with another issue for me which I hadn’t even come in for.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8