Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-06-18
Person
4
5
0
18th June 2024
I should have had stitches out of Friday but no appointments were available. So it happened on Monday. However the receptionist I spoke to on the phone was very helpful and went the extra mile to fit me in on Monday.
Suggested improvements
Don’t know!
Billingshurst Surgery
2024-06-18
Person
4
5
0
18th June 2024
Much quicker response to appointmrnt queue, mid morning only 1 wait. Well done, in the past the delays wrere interminable. Please endeavour to keep this up.
Suggested improvements
Nothing this visit
4th July 2024
Response from Billingshurst Surgery
Hello, thank you for your feedback regarding your recent experience contacting the surgery. We have recently been working on improvements to the phone system and will strive to keep improving the experience. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-06-18
Person
5
5
0
18th June 2024
Quick and easy telephone appointments and seamless follow-up appointment.
Suggested improvements
The lack of my x-ray from Horsham Hospital was disappointing but beyond the surgery's control. Otherwise all other aspects of the service I received could not have been better.
Billingshurst Surgery
2024-06-17
Person
4
5
0
17th June 2024
The appointment with Charlotte was very thorough and pleasant
as usual.
Suggested improvements
I was in the surgery on Monday and Wednesday last week and the hand gel dispensers were all empty, obviously they had not been checked by any one.
4th July 2024
Response from Billingshurst Surgery
Good afternoon, we are pleased to hear of your recent appointment experience with the surgery. We apologise that the hand gel dispensers were empty and will ensure this is rectified. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-06-15
Person
4
5
0
15th June 2024
I used econsult as I hadn’t phoned on correct day for 5 or 7 day appt
Suggested improvements
I always think the issue is mainly booking an appt because of the release dates . It isn’t the staff it’s the system that fristrates
4th July 2024
Response from Billingshurst Surgery
Good afternoon, thank you for taking the time to leave feedback. We are continuously reviewing and developing our appointment system to ensure we offer the most effective appointment system possible. If you would like to discuss anything further please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8