Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2024-07-20
Person
2
5
0
20th July 2024
I eventually managed by doing an e booking to get a telephone appointment almost 3 weeks later.
Suggested improvements
When the Dr phoned it was 2 and a half hrs later than the appointment time (I do understand that it’s a guide and can be roughly around then) but I would have expected her to apologise or make some comment.
26th July 2024
Response from Billingshurst Surgery
Good morning, thank you for taking the time to leave feedback. We apologise for the delay in your telephone appointment however as you say the time of the appointment is only an estimated time. If you would like to discuss anything further please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery
Billingshurst Surgery
2024-07-19
Person
4
5
0
19th July 2024
It’s easy to get an appointment as long as you can get in the queue at 8am otherwise you have to try again the next day. All appointments tend to go before 8:10
Suggested improvements
Other than the telephone appointment system I don’t have any issues with the surgery
26th July 2024
Response from Billingshurst Surgery
Good morning, Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Billingshurst Surgery
2024-07-18
Person
4
5
0
18th July 2024
Dr Foster was very kind and patient and really listened. He acted accordingly and offered to write an urgent letter to my cardiologist to help me get my appointment date put forwards. I’m really grateful to him for listening to me and taking on board my wishes and facilitating them. Thank you. The only down side is that I had to wait over a week for my telephone appointment when I’m struggling with a cardiac problem.
Suggested improvements
See above.
Billingshurst Surgery
2024-07-18
Person
4
5
0
18th July 2024
Make appointments easier to book.
Suggested improvements
More help for disabled people, grab rails, a rail from reception along the long corridor.
Billingshurst Surgery
2024-07-18
Person
5
5
0
18th July 2024
As usual, everything was friendly and efficient
Suggested improvements
None
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8