Billingshurst Surgery

Roman Way, Billingshurst, West Sussex, RH14 9QZ 1,348 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 181 of 269
 
1st March 2023


I did not receive a telephone appointment. The doctor did not call. I waited from 4.40pm until 6.30pm. I need to reorder cerazette urgently. Please advise

Suggested improvements
As above

16th March 2023
Response from Billingshurst Surgery

Good afternoon, really sorry to hear you did not receive the phone call you were expecting, unfortunately we can not process medications through this system, and the reviews are anonymous, please could you contact the surgery, so that we can help you with this request. Many thanks Billingshurst Surgery

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
 
1st March 2023


I got through on my first attempt (at 8am exactly) and was holding for a few minutes. I explained the situation to the receptionist who was able to offer me an appointment in one week’s time which was fine. I was seen on time (a little early actually), the appointment was so clear, kind and efficient and a referral made for further analysis. I then heard from the specialist later that day and the case is being processed. Not sure I could ask for better - thank you!

Suggested improvements
See above!

Experience
Involvement
Cleanliness
Staff
Appointment
 
1st March 2023


All went quickly, smoothly and efficiently

Suggested improvements
All good

Experience
Involvement
Cleanliness
Staff
Appointment
 
1st March 2023


I think there are too many people chasing a small number of available appointments, unfortunately

Suggested improvements
Nothing, visit was good thanks

Experience
Involvement
Cleanliness
Staff
Appointment
 
1st March 2023


I completed an online form but it was hard to select my reason for wanting to come. I felt like it was asking me to diagnose my problem and there wasn't enough options. It seemed to keep asking me if it was anxiety and assuming if that had been an issue before it would automatically be the answer today.

Suggested improvements
Online forms for children

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 181 of 269

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Resources

Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8