Billingshurst Surgery

Billingshurst Surgery 2023-04-14 Person 4 5 0

I had an annual health check with nurse 13th April. Through her I was able to get an emergency appointment with Dr Saunders later that day. Dr Saunders was very helpful and prescribed steroids and antibiotics to treat my breathlessness. I had tried unsuccessfully to get a GP appointment even though I pointed out how breathless I was. I was told to ring 111 which I did without success. I feel lucky that I had the health check on 13th to enable me to see a doctor that day.

As there were no available appointments on 12th April, (bearing in mind I started ringing from 7.55am and held on in a queue of over 30) the fact that I had told the receptionist my difficulty in breathing, I feel she should have advised me to ring the surgery later that day to see if there were any appointments. The only advice I was given was to ring 111!!

Billingshurst Surgery 2023-04-13 Person 5 5 0

The nurse I saw made future appointments while I was there

I was seen quickly and dealt with professionally, entirely to my satisfaction.

Billingshurst Surgery 2023-04-13 Person 4 5 0

Phoning is frustrating. I always seem to be number 20 in the queue regardless of the time of day. I am ancient and treasure my remaining days to waste them on trying to talk to an actual human. Despite increasing global warming I drive to the surgery; a far more efficient use of my time. By the bye, do you ever pause to ask yourselves; what happened to the Ice Age? Just a thought for the day.

See above and deduce what my probable answer would be.

Billingshurst Surgery 2023-04-12 Person 4 5 0

The lady who took my blood was wonderful

Nothing

Billingshurst Surgery 2023-04-12 Person 2 5 0

The receptionist was very rude to me.would not believe I had a Face to Face apt.she told me to go home and the nurse would ring me.she was not prepared to listen to me.on my way out I managed to bring up my txt. I then managed to speak to another receptionist and was told to sit down.

The receptionist needs to be advised how to speak to patients she was very rude. Patients are advised to speak to staff in a courteous manner.