Billingshurst Surgery

Billingshurst Surgery 2023-04-27 Person 3 5 0

The receptionist was awful, uncaring and disinterested. She should not be in a position of dealing with people in pain and distress. The clinician was lovely helpful and considerate but didn’t have correct information about referrals onwards which caused me huge distress in sorting out.

Please terminate the employment of your very unhelpful and quite frankly rude receptionist and ensure your professional staff gives correct and informative information about ongoing referrals. I only found out I had to chase my x ray referral because my wife had a text from a gp at the practice to tell her to chase her own x ray referral with Horsham x ray department. This can be proved as my wife still has the text. Here we are on 27th April and I’m told by your staff that other staff members have no knowledge of this, yet my wife was referred in December, 5 months ago, where is the communication between staff?. My referral sat on dr Hirds desk as he was away, I wasn’t told he was away or that he had to sign it off, or any of this would be cause for a delay or that the person I saw couldn’t directly refer. Please be honest and lower expectations; when you say you’ll refer please explain the process and associated time frames. Please also train receptionists to be empathetic and caring not aggressive and unhelpful as I have experienced. It is not acceptable.

Billingshurst Surgery 2023-04-27 Person 4 5 0

I gave this result as I was told the day before by the Diabetic Nurse that if I turned up at the doors the following day Dr Hird would see me before his official Surgery. As it happened when I showed up at 8.00 a.m. as told I was then given an appt for 9.30 a.m. Dr. Hird was not aware what went on although he was expecting me the time he had down was 9.30 a.m. aa it stands Dr Hird is a truly gifted G.P. and there was no point in spoiling matters. We discussed the reasons for increasing my Statins in a simple and easy to understand way and increased my prescriotion whilst I was there as well as other items I might require and I left his surgery better understanding my cirmanstances.

If one receptiinist tells you something you having every right to expect that information to be made available for other staff.

Billingshurst Surgery 2023-04-27 Person 4 5 0

Receptionist was not applicable. Appointments are easier to get via online using the econsult system.

Everything was fine.

Billingshurst Surgery 2023-04-26 Person 5 5 0

Overall good experience and the doctor was very attentive and provided me with a solid plan/path forward.

N/A

Billingshurst Surgery 2023-04-26 Person 4 5 0

I find the appointment system quite unsatisfactory. I would like to make an appointment with the doctor two weeks ahead and it’s impossible to do that at the moment. I don’t want to be on the phone for half hour trying to get an appointment or be down at the surgery at 8am in the morning. I’m putting off seeing the doctor because of the system and at my age that’s not a good thing.

Provide more future appointments.