Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-07-06
Person
3
5
0
6th July 2023
It's far too much of a lottery. I can right in onvthe dot of 8am, be told my position in the queue, and by the time I speak to a receptionist there are no available appointments.
My request might be urgent, or critical, it might not, but there seems to be no way of triaging this by the receptionist.
Suggested improvements
At some stage in an annual check-up I would have thought it appropriate for a practice nurse to ask a patient a question such as "Is there anything you are concerned about with your health?" or "Has anything changed healthwise in the last year?"
Ie Proactive questions, that show interest in trying to provide a pre-emptive service to the patient.
Didn't happen to me, my process was simply In, bloods, pressure, alcohol, Go.
Billingshurst Surgery
2023-07-05
Person
5
5
0
5th July 2023
Amazing I got a nurses appointment on the day fantastic
Suggested improvements
More appointments
Billingshurst Surgery
2023-07-05
Person
5
5
0
5th July 2023
No waiting. Quick and efficient.
Suggested improvements
All good.
12th July 2023
Response from Billingshurst Surgery
Thank you for your feedback, it really good to hear you that you found the service quick and efficient. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-05
Person
4
5
0
5th July 2023
Just very difficult to get an appointment
Suggested improvements
On the day nothing. Make it easier and more user friendly to get an appointment
12th July 2023
Response from Billingshurst Surgery
Hello, sorry to hear you are struggling to get an appointment, are you aware that we now offer an econsult service? This can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, you can access econsult via the "ask my GP for advice" section in the NHS app, this service is available between 7am and 10am. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-04
Person
1
5
0
4th July 2023
Receptionist very rude. Patients come to surgery when unwell and in pain. They need understanding, compassion and respect. Rude, uncaring people should not be in that job.
Doctor also, very rushed, not much dialog.
Suggested improvements
Hire younger staff who still have patience to deliver quality care.
12th July 2023
Response from Billingshurst Surgery
Good afternoon, I am very sorry to hear that you found our receptionists rude, Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8