Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-08-17
Person
4
5
0
17th August 2023
Appointment system cannot cope with demand, one needs to line up in the rain and queue or hold patiently on the phone for near 30 minutes, very unsatisfactory.
Suggested improvements
New system with spread release of appointments, should be able to book appointments in next two weeks, and accept cost if cancelled.
Billingshurst Surgery
2023-08-16
Person
4
5
0
16th August 2023
System does not always work
Suggested improvements
Nothing
Billingshurst Surgery
2023-08-16
Person
3
5
0
16th August 2023
When ringing at 8.00 am and being told I am 35th in the queue I realised that all appointments would have been taken
Suggested improvements
Nothing comes to mind
Billingshurst Surgery
2023-08-12
Person
3
5
0
12th August 2023
It’s very difficult indeed . So fed up of trying - it has actually stopped me from going / getting appt so few appts . Tried phoning , tried asking receptionist
Suggested improvements
More appts . All doctors working at surgery . Under usage / under capacity
16th August 2023
Response from Billingshurst Surgery
Hello, I am sorry you are finding it difficult to get an appointment, are you aware we now offer a econsult service? this can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section once you have complete the online form, it is processed by our econsult team, they will then either allocate an appointment with the most appropriate clinician (this can be face to face or telephone), signpost to a local service or give advice. I hope this helps. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-08-12
Person
5
5
0
12th August 2023
Got through on the phone quickly, lady was very helpful and friendly.
Suggested improvements
None
16th August 2023
Response from Billingshurst Surgery
Hello, thank you for taking the time to leave feedback for us, I am pleased that you found the receptionist to be helpful and friendly. Many thanks Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8