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Billingshurst Surgery 2024-06-21 Person 2 5 0

I was early, never been before and the nurse, just came out, and shouted Barbara, I went to answer if it was for me, as another old lady just got up, and the nurse said to her, as if she knew her, how are you today, I assume she was a Barbara as well, even though it was my appointment time. When the nurse finally realised she had the wrong person she again shouted Barbara only , I was at this time the only person in the waiting room. I told her I was waiting for my surname to be called, as never been in a doctors surgery, and called just by my first name. Also once in the room everything was very rushed, and the nurse did not realise that I was diabetic until I told her, I was just booked for Bloods and my BP to be taken, not a diabetic check, that should have been done in March . At this point she decided to look at my feet, and why had I not taken a urine sample with me. Had I been told it was a diabetic review, I would have taken one with me. Mrs Barbara Revell

Refer to people by their full name Look at notes before seeing patients Not being so fast, a usual diabetic check is a lot longer than I experienced yesterday. I have never see a doctor here yet, so can’t pass comment on BBC any of them