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Billingshurst Surgery
2023-03-11
Person
4
5
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11th March 2023
I have had many not good interactions with Billingshurst Surgery. However, I had to change my appointment last minute and the receptionist was wonderful and did this for me. When I arrived the receptionists weren’t the most welcoming, 3 of them standing chatting and not even a smile as a welcome. The doctor I saw (I believe her name was Dr Hazelwood?) was so lovely, she made me feel comfortable, safe and valid. I honestly cannot rate her high enough.
Suggested improvements
I’m not overly impressed that I can no longer book an appointment via the app, however I did get an appointment in a good time frame by completely the online gp help form.
16th March 2023
Response from Billingshurst Surgery
Thank you for taking the time to write a review, I apologise that the reception team were not welcoming when you arrived, I will feed this back to them and continue to work on improving customer service. Great to hear that your experience with moving your appointment and your appointment with Dr Hazelwood, went well. From Billingshurst Surgery