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Billingshurst Surgery
2024-07-06
Person
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5
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6th July 2024
Getting an appointment is a nightmare, the system should be open 24 hours and should be far less complicated.
When we moved in to the are 20 years ago it was simple, a quick phone call and an appointment confirmed next day. Something has happened over the past 15 years or so which has drastically diminished service levels and increased waiting times.
As a family we now delay contacting the doctors because of the complexity of bookings, we have been lucky so far in that these delays have not caused any serious effects to out long term health
Suggested improvements
Improved appointment system, more appointments available in shorter timescales
17th July 2024
Response from Billingshurst Surgery
Good morning, thank you for your feedback. We are continuously reviewing and updating our appointment system to allow us to offer the maximum amount of appointments possible whilst also providing an effective service. If you would like to discuss anything further please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery