Share review of Billingshurst Surgery
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Billingshurst Surgery
2024-02-07
Person
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7th February 2024
Long waiting time on telephone to make an appointment for a GP. Often ends up being referred to a clinician rather than a GP which can result in having to book a further appointment rather than being dealt with at first visit. This wastes time and prolongs the treatment.
Suggested improvements
Improve direct access to GP so that any condition can be dealt with at first visit.
13th February 2024
Response from Billingshurst Surgery
Good afternoon, we are sorry to hear about your experience. Did you know we offer an eConsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery