Share review of Billingshurst Surgery

Billingshurst Surgery 2024-04-08 Person 0 5 0

Gatekeeper receptionist - unhelpful and patronising. Practice Manager - she was more interested in telling me about her issues than listening to me. I suffer from a number of health conditions including heart failure and ischemic heart disease - I suffered a heart attack and a separate cardiac arrest in November 2018. I am 61 years old so am fairly young to suffer from these conditions. For the best part of the last week, I have had what I believed to be a heavy cold that I have dealt with via medications from the pharmacist. Over the weekend, my condition worsened and I have developed a very nasty cough which leads me to believe that I may have a chest infection (I am coughing up yellow/green stuff) During these coughing fits, I am getting very out of breath and anxious as I also get dizzy. I have tried to book an appointment at Billingshurst Surgery but they are too busy - asking that I : - call 111 and if I’m lucky, have a call with Locum (see later**) - go to the chemist - and /or drive 20 miles to a walk in centre. Initially, I spoke with Lorraine who I found to be obstructive, non caring and patronising - I then had the misfortune of speaking to Judith Butler (the practice manager) who repeatedly told me that they were busy and under resourced (the surgery employ 9 GPs and only 3 are full time! The rest spend their other time as Locums milking the NHS and the system by charging higher pro rata rates! **IT’S A SCAM!! I don’t bother calling my GP when I need help because they are never there when I need them. Pathetic.

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