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Billingshurst Surgery
2023-10-02
Person
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5
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2nd October 2023
If you telephone at 8.00 in the morning you are in a que, I don't know how so many get in front of me as I start ringing at 8.00 and there are 20to 30 people in front of me, and you do not ring back for at least 20 mins or more, by then all the people standing outside waiting for the doors to open have taken all the appointments and the other people who got through earlier.
Suggested improvements
I think you should have appointments put by for critally vulnerable and disabled patients who are unable to que at front door and cannot get appointments on the phone at 8 00am in the morning, we are patients who need help and are not getting it.
2nd October 2023
Response from Billingshurst Surgery
Good afternoon, I am sorry to hear that you are struggling to get an appointment, we do receive a very high demand for same day appointments, and I appreciate it may be difficult, Unfortunately, these reviews come through to us anonymously, If you would like to discuss anything further please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery