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Billingshurst Surgery
2024-06-21
Person
4
5
0
21st June 2024
If you do not phone at 8.00 it's impossible to get an appt unless you wait a week or more. So ften the receptionist comes over scarey and take it or leave it attitude. On this occasion the young lady I spoke was charming, helpful and made the booking efficient and pleasurable. So why cannot all receptionist work the same. Some just do not understand the possible anxiety of the patient.
Suggested improvements
Training to reception staff. Identify those with a caring attitude. How can there be so much difference between one from another. They really are extreme so more training for basic politeness. When your staff are good they are exceptionally good hence why training in being helpful and polite is essential. Maybe they are only as good as the management ?
4th July 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.