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8th March 2024


I had a blood test. Was told my sugars were high so needed a retest. I had a phone call saying I would have a phone appointment in 2 weeks time. The nurse eventually rang and said they were expecting me at the surgery for a face to face appointment. I would have preferred this but was told it was a phone appointment. The nurse said my blood sugars meant I was now Type 2 diabetic. She asked about my diet and said they I were prescribing metafomin. The phone call cut off. I rang the surgery but could not get through to the nurse. The receptionist said she would get her to ring me back. I waited. Eventually I got a text but no phone call.

Suggested improvements
I would have preferred to go into the surgery rather than phone call. Nobody has explained to me what being type 2 diabetic actually means. What is happening in my body? I think I should have had a second call at least after the call cut off - rather than a text. I was diagnosed with Ulcerative Colitis a year ago. Now type 2 diabetes. I am completely lost as to what I should eat as so much conflicting advice especially with the two conditions.

14th March 2024
Response from Billingshurst Surgery

Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please contact the surgery and we can arrange another follow up appointment with a clinician to discuss your condition and to try and resolve this. Many thanks, Billingshurst Surgery.

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