Beversbrook Medical Centre

Hello there, I am sorry to hear that you feel you have not been given the best service by us today. I certainly would be interested to hear more about your experience so that we can review this and look at how we can improve matters. Here at Beversbrook Medical Centre we really value our patients feedback and should you wish to contact me further please do so at emmybutcher@nhs.net. I hope we can find out more about your visit and work together to improve your care going forward. With kindest regards, Emmy Butcher, Managing Partner

Hello there, I am sorry to hear that your medication was stolen, this certainly is unfortunate. You may be interested to hear that for some medications your Pharmacy may be able to offer you an emergency supply over the weekend. You can also contact NHS 111 in these circumstances, who may also be able to help you obtain emergency medication so that you are not left in short supply. We always encourage our patients to use their Systm Online accounts for medication requests which are needed urgently. This helps to speed up the process to order repeat medication, in that your request is dealt with electronically - which cuts out a lot of the administration work involved in raising a repeat medication prescription from a paper based request. You can also see where it is in the system through using your Systm Online account and can let us know via a message to the team if you need us to hurry things along. We try as much as possible to assist patients and reduce any shortage in medication and I am disappointed to hear that this was not your experience on this occasion. I would certainly like to speak to you more about your experience and hope you may be so kind as to e-mail me at emmybutcher@nhs.net so that we can help ensure that we learn from this event to provide a better service for our patients going forward. I hope to hear from you soon and in the meantime, thank you very much for your feedback. Kindest Regards - Emmy Butcher, Managing Partner.

Hello there, I am saddened to hear that this is your experience as a carer as we have always been highly commended for our work with Carers to stay healthy in order to support the ones they care for. I apologise that this is your experience and would welcome the opportunity to explore this further with you to help us to learn from your comments so that we may improve our service going forward. If you would be so kind as to contact me via emmybutcher@nhs.net at your earliest convenience I hope that we will be able to look at where we have not met your expectations and resolve things to improve your next visit to the Surgery. Once again, many thanks for your response and I hope to hear from you soon. Kindest regards - Emmy Butcher, Managing Partner