Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2017-08-17
Person
4
5
0
Written by a patient
Written by a patient 17th August 2017
very efficient, friendly, helpful practice, dramatically better than many others. highly recommended
Beversbrook Medical Centre
2017-08-15
Person
2
5
0
Written by a patient
Written by a patient 15th August 2017
Listen to your patients. Receptionist need to be trained in good customer service and being polite.
23rd August 2017
Response from Beversbrook Medical Centre
Thanks for this feedback, we are always happy to hear about how we can improve our service for our patients - I am sorry that you feel our Receptionists have not met your expectations on this occasion. We are surprised to hear your comment as our Receptionists are trained to a high National Vocational standard of customer service and are often complimented for their politeness and personal attention. However, we have obviously fallen short of the high standards of care which we would have liked to have provided to you and I would be interested to hear more about this incident so that I can investigate accordingly and address any learning needs. Please contact me at emmybutcher@nhs.net so that we may discuss this further. In the meantime, I hope that we can meet your expectations for an improved service for the future. I look forward to hearing from you, kindest regards - Mrs Emmy Butcher, Managing Partner - Beversbrook Medical Centre.
Beversbrook Medical Centre
2017-08-11
Person
5
5
0
Written by a patient
Written by a patient 11th August 2017
For the first time in years I was listened to and involved in making a decision over my health. Clear explanation given on my medication and choices I could make to improve your health. Great work and thank you
Beversbrook Medical Centre
2017-08-09
Person
5
5
0
Written by a patient
Written by a patient 9th August 2017
If you need to see the same doctor for follow ups you may have to wait awhile but f you are happy to see other doctors I haven't found it difficult to get an appointment. The receptionists are always helpful. You can also give messages for a doctor to the reception or via email and request a phone back or if appropriate as for reception to give you the response from the doctor. I have found this a caring practice.
Beversbrook Medical Centre
2017-07-18
Person
5
5
0
Written by a patient
Written by a patient 18th July 2017
My initial appointment was with Anna a triage nurse, was very understanding about my condition and recommended that I see my Doctor, the same day, appointment made, was seen by Dr Church and within 10 minutes was out with a prescription cannot praise the service enough, and highly recommend the Medical centre for this.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s