Share review of Beversbrook Medical Centre

Hello there, I am sorry to hear this and I apologise that you feel that my Reception colleagues have not been understanding when you have telephoned in. Our team are really grateful for feedback from our patients as it helps to identify areas where we can improve. Every staff member has their own personal development plan, which includes the opportunity to reflect and learn from patient and colleague feedback . I would very much like to speak to you about the experience you have had so that we can explore where we can improve and enhance the quality of care we provide. If you would be so kind as to e-mail me your details via emmybutcher@nhs.net I hope we will be able to learn from your feedback and thank you once again for your comments. Kindest regards - Emmy Butcher, Managing Partner

Hello there, I am sorry to hear this and I apologise that you feel that my Reception colleagues have not been understanding when you have telephoned in. Our team are really grateful for feedback from our patients as it helps to identify areas where we can improve. Every staff member has their own personal development plan, which includes the opportunity to reflect and learn from patient and colleague feedback . I would very much like to speak to you about the experience you have had so that we can explore where we can improve and enhance the quality of care we provide. If you would be so kind as to e-mail me your details via emmybutcher@nhs.net I hope we will be able to learn from your feedback and thank you once again for your comments. Kindest regards - Emmy Butcher, Managing Partner