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Beversbrook Medical Centre
2023-02-06
Person
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5
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6th February 2023
Why is it so hard to get an appointment these days?
Well over a month ago we were told Doctorlink was closing down (the day before it did!!!) and whilst it was no substitute for actually talking to someone I managed to get a call back appointment in a timely fashion after jumping through it's hoops.
Now we have a system called PATCHS which appears to not actually be up and running over a month later.
Same day urgent care garners a screen stating there are no appointments available.
SystmOnline has not allowed booking appointments for years.
You push all these on line methods of getting appointments but none of them work.
Also the website is a mess, with out of date links (do we really need to know your Christmas opening hours? ... it's February!), and a very poor design and layout.
I suggest you sack your website developments team and employ more people to answer the phones and actually deal with peoples queries.
When we registered with Beversbrook seven years ago, we were really impressed with the level of service, it really was outstanding.
It has gone down hill so much since merging with Patford house it is unrecognisable.
Suggested improvements
What could you do better? Almost everything unfortunately.
14th February 2023
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We would welcome the opportunity to discuss all points in detail - if you would like to email beversbrook@nhs.net and ask for Paula to make contact I know she would welcome the opportunity to discuss all avenues open to patients for appointment planning and all other patient related matters. Best wishes - Julie Taylor - Operations Manager