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12th September 2022


Had to fill in questionnaire via Dr link in the morning, a Dr called me back at around 5.15 in the afternoon, but because he called my mobile number even though I had given my work number on the preferred contact box on the Dr link form I missed bithe the calls. I was told a prescription for a steroid cream had been sent to the pharmacy but this is a cream I have had previously that did nothing to revile my painful symptoms. I was also told by receptionist to mention another issue I had once I got my appointment as couldn't put both issues on Dr link! As I didn't have a consultation with anyone this could not be mentioned.

Suggested improvements
Rang the correct number provided.Allow appointments to be made with a receptionist rather than Dr Link. I struggled to get on due to having very bad WiFi connection.

22nd September 2022
Response from Beversbrook Medical Centre

Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction - we are unable to investigate further as your message is anonymous but I would welcome the opportunity to look further into this if you would like to email me on julie.taylor167@nhs.net - With best wishes - Julie - Patford House Partnership

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment