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Beversbrook Medical Centre 2023-04-05 Person 0 5 0

System is totally broken at this surgery. Both me, my partner and my children have tried to get appointments in recent weeks to be faced with a huge amount of unnecessary barriers. Firstly you wait on hold for ages and ages. To then Say they will get a community pharmacist to call you because they can prescribe but in reality I’ve spoke to 3 different ones who all couldn’t prescribe anything and even they say they get this all the time from the surgery and they cannot prescribe only things like throat spray but not antibiotics my partner needed for tonsillitis. I waited for 4 weeks for a call to book an appointment from the booking team for an urgent issue! Then my 8 year old daughter is currently in severe pain with an ear infection and we’ve wanted 48 hours for a call back with an appointment to be told to call 111 if we don’t want to wait. Absolutely disgusting and a total joke. Fobbed off constantly, pass the buck, waste time by passing you around the houses whereas if you just get seen by the doctor in the first instance then all these other people’s time wouldn’t be wasted and the patient wouldn’t suffer!

Everything!