Share review of Beversbrook Medical Centre

Oh dear - I am sorry to hear that this is your view but thank you for your feedback it is very helpful. Doctorlink has been extremely successful in helping us to provide our patients with same day appointments due to our on the day minor illness nurses, advanced nurse practitioners, paramedic and pharmacists and other health care professionals who work together to provide timely access to the right clinician to suit your health needs. We are also piloting the use of Doctorlink to help us to provide appointments for patients who may need early access to a Physiotherapist. Our GPs and the clinical colleagues who work alongside them in Practice use the Summary of Assessed needs (which lists your symptoms) to prepare for your consultation so that we can make the most of your appointment time and in addition the summary is recorded on your clinical record, so we can see when your symptoms are progressing and what action you may have already taken prior to the appointment (i.e sought assistance from a Pharmacist for example). We work very closely with Doctorlink, who provide the symptom check website and we would certainly like to speak to you about your experience so that we can use it for learning to make the site more user friendly and to review the problems you had in obtaining an appointment. I would be grateful if you could contact me at emmybutcher@nhs.net should you wish to look into this further. In the meantime, thank you once again for your feedback and I hope to hear from you soon. Kindest regards, Emmy Butcher - Managing Partner