Share review of Beversbrook Medical Centre
What do the bookings team actually do?
Why can we not just phone up and make an appointment any longer?
My Wife phoned to make an appointment a few weeks ago, was left waiting for the Bookings Team to sort it. Get one allocated by Text at an inappropriate time, which could be avoided if you could actually talk to someone to make a booking.
She has now been waiting over a week for them to call back with an alternative appointment.
What also is the purpose of all the 'on line' systems that seem to be in place now?
SystmOnline, Airmid, Patchs ... what is the purpose of each of them? Why are there three systems, do any of them actually allow you to book an appointment at a time convenient to the patient?
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor