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Beversbrook Medical Centre
2015-07-28
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Written by a patient
Written by a patient 28th July 2015
I cannot get an appointment at this surgery for over a week. I try to use the online system to reduce the administrative burden on the staff at the clinic but they do not seem to know how to use the system. They don't read the notes I provide and usually end up doing the wrong thing making it necessary for me to either visit the surgery to correct the error or phone the surgery. this is extremely inconvenient and makes a mockery of the online system.
10th August 2015
Response from Beversbrook Medical Centre
Hello there, We very much encourage our patients to book through Systm Online and I am sad to hear that you have had such a poor experience. I would be very interested in learning more about the problems you have faced if you would be so kind as to contact me at emmybutcher@nhs.net. I think we can use your feedback as a learning tool to improve the quality of service for both you and our other patients in the future. I look forward to hearing from you. Kindest regards, Mrs Emmy Butcher, Practice Manager & Business Partner