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Dr Michael Kim 2019-02-03 Person 5 5 0

A great clinician, very calming and reassuring. Listened carefully, let me say what I wanted, explained clearly his thinking, what was going to happen next and when a porter wasn’t available even wheeled me to x-ray for CT to keep the process rolling. When I came ou5 of CT, my trolley was parked away from reception and they couldn’t find me (turns out rubbish phone reception meant a lot of missed calls when I did get a signal), but it was Michael that found me! He then let me know my diagnosis (DVT with PE), again very calmly and explained what was the n3xtvstepbfrom here. I couldn’t ask for more, his care was exemplary, especially in a very busy A&E where he clearly having to multitask and organise other clinicians (a HEMS call came in whilst I was being seen by him), but he was very apologetic (definitely not needed!) and didn’t let this distract from his care for me. Really impressed. A great service indeed from all at the RLH.