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Dr Matthew Kahn 2022-10-05 Person 5 5 0

The service I received was better than outstanding. Doctor Kahn is impressive in every way, his manner , his caring and respect for others as well as his skills and experience. It has to be said that these qualities follow through in the rest of his team. Every single person we met were very helpful, sincere as well as professional. The team were aware that we had to travel approximately 300 miles (round trip) so they were very good and spending much time arranging suitable appointments and grouping tests etc to save on travelling time. Much appreciated. We met many staff who we can’t name but Sarah - Jane and Jane were extremely supportive. They responded to our questions and requests promptly , even at what I think may have been ‘out of office hours’. What was also very reassuring was that they took the time to phone me at home on occasions, to check I was ok . Jane and Sarah - Jane were very professional but kind and caring, put us at ease, very important when people are concerned. You are both very special people. Thank you. The other people we are able to name ,who work closely with Dr Kahn , providing excellent care were Dr Saagar Mahida, Rocio and Amik Tankk. One time we got lost looking for the ward and a cleaner came over to help and show us where to go . Whoever carries out customer care courses are doing a good job. The care we received does go beyond training though, Dr Kahn and his team are genuine people who care and just happen to provide a six star service The only suggestion I would like to make is provide a better quality of coffee in the waiting areas.