Share review of Dr Anne Pauleau

Dr Anne Pauleau 2024-08-22 Person 1 5 0

I came to Dr Pauleau with two concerns about a follow up procedure I was referred to after some test results. This was at Sutton Wharf Health Center, which was not an option listed below. My first question was whether my medical record was complete - I explained I was trying to access information about my results, and I was confused because they appeared very different from the way I'm used to seeing medical test results presented in the country I'm from. She laughed at me, said "We don't do that here" and made a joke about how I must pay more for medical care in my home country. At no point did she proactively offer to explain my test results to me, even as I began to visibly tear up and get distressed. My second question was that, given my high anxiety for the procedure, if I could be prescribed any short term anxiety medication. She immediately dismissed this, saying she simply would not do it. I understand this may be NHS policy, however, I would have expected a higher level of care, such as - offering to explain my test results to me and walk me through the procedure to ease my anxiety, discussing what options I did have available for anxiety treatment if not via a medication. Instead, she laughed off my concerns ("You're worried about that test?! It will be the same as the previous" - even after I described what a difficult and traumatic experience the previous test was for me). All she did was suggest I seek therapy -- which would not manifest me any support before an appointment in one week's time, knowing what the wait times for that kind of care are here. I left feeling even more traumatised and anxious about seeking medical care than when I entered. I understand if she has a personal or a wider NHS policy about prescribing certain medication, but there is a caring and professional way to have that conversation.