Reviews
Recommend
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Information
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Staff
Reviews
Psychiatry-UK
2023-03-02
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 2nd March 2023
Happy with how everything has gone
2023-03-02 13:35:56
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you are happy with the way everything has gone.
Psychiatry-UK
2023-03-01
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 1st March 2023
The team at Psychiatry-UK are amazing. I always felt heard and taken care of. Lorraine helped me through my titration and was always quick to respond and very kind and helpful.
2023-03-02 13:38:33
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are particularly pleased to hear that our communications/response processes have been positive and helpful.
Psychiatry-UK
2023-03-01
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 1st March 2023
I’ve been under psychiatry-Uk for nearly a year now and have been on titration since December with Elisa Bickerton and she’s honestly been a life saver I panic a lot and get confused really easy and whenever I’ve needed her she’s been there straight away even over the Christmas period when she wasn’t required to be, every question with her has been answered with no hesitation. Honestly would tell anyone who was looking for help to come straight here.
2023-03-02 13:41:28
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that your journey has been positive and that you would be happy to recommend P-UK. We will also pass on your feedback to your titration prescriber.
Psychiatry-UK
2023-03-01
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 1st March 2023
I had my initial ADHD assessment this morning with Dr Soumaya Nasser El Din. Because of how busy and popular Psychiatry UK is, I was perhaps expecting to be treated as a 'number'. However, the opposite was true. During the consultation I felt valued, and it was clear that the Doctor had read my notes thoroughly. She listened closely and guided the conversation smoothly, instilling me with absolute confidence in her abilities. She was professional, yet kind. The consultation was rapidly followed up with emails about the next steps, alongside book and website recommendations and other useful literature, which was appreciated. My experience was very pleasant and positive. Thank you.
2023-03-02 13:44:43
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have had such a positive experience and that you felt valued and well cared-for throughout. We will pass on your feedback to your consultant.
Psychiatry-UK
2023-03-01
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 1st March 2023
The service provided to me, through initial ADHD assesment with the psychiatrist to titration and being refered back to my GP for prescription, has been second to none. Both my psychiatrist and titration practitioner showed great patience and understanding, and have been supportive and responsive the whole way. Considering the work load they must be under, especially considering I am a right to choose patient (NHS funded), the level of care they provided was second to none, and I feel I was treated to the same level as that of a private health care customer would be.
I would reccomend the service to anyone looking for an ADHD assesment under the NHS. The wait time to be refered is long, and then the wait for titration to start takes a while as well, but it's 100% worth it. Details for how right to choose works can be found on their website.
2023-03-02 13:47:12
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have felt supported and well cared-for throughout, and that you would be happy to recommend P-UK.
Psychiatry-UK
2023-02-28
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 28th February 2023
Severe delays to treatment and insufficient info or miscommunication occurred throughout.
2023-03-02 13:51:58
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really sorry to hear that you have experienced delays to your treatment and have not felt properly informed. If you would like to discuss this further, please feel free to contact our Patient Experience Team. You can email them at: experience@psychiatry-uk.com.
Psychiatry-UK
2023-02-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th February 2023
I am having a very positive experience with Psychiatry UK. I feel listened to and respected at all times. Communication is very clear and prompt and the online portal is very practical and helpful. The support I have been given so far has been excellent.
2023-03-02 13:55:35
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that your experience is positive and that you have found our communications responsive and helpful.
Psychiatry-UK
2023-02-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th February 2023
I've been impressed with all the doctors and phone support people I've spoken to. From doing both diagnoses through to titration, everything was professional and timely.
There is a delay of six months for the 'titration' (testing and adjusting the dose of medication) after diagnosis. Once I reached the front of the queue Dr Hassan was very responsive. So responsive that he replied to my form submission and answered my concerns within a few hours -- and on a Sunday evening! Amazing!
That shows Psychiatry UK are working around the clock and over weekends to get their patients treated and process the backlog.
For anyone waiting for their medication, it's coming, don't worry, they're doing their best to get to you.
2023-03-02 14:05:36
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that your experience with the various teams you have been in contact with through your diagnosis and treatment has been positive and professional. As you have noted, our service is extremely popular, but we are working hard to reduce our wait times. Many of our staff members really do go that extra mile and I will share your feedback within our organisation, as I know it will be appreciated.
Psychiatry-UK
2023-02-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th February 2023
Very effective service with no issues
2023-03-02 17:05:21
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you are happy with our service.
Psychiatry-UK
2023-02-27
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 27th February 2023
on the ball people with a pretty nifty portal.
automation is handy. SMS alerts are sent when your case notes are updated. the portal is a bit clunky but still better than anything you'll encounter on an NHS website.
Everyone I've dealt with has been lovely, and very efficient too!
If SMS could be sent to alert of upcoming prescription issues it'd be perfect
2023-03-02 17:09:12
Response from Psychiatry-UK
Hi - Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are really pleased to hear that you have found our portal an efficient way to communicate, and that you have had a positive experience overall. I have noted your suggestion re. an SMS alert of upcoming prescription issues, and will pass on to the appropriate department.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu