Share review of Psychiatry-UK

Psychiatry-UK 2024-06-20 Person 1 5 0

My experience with Psychiatry-UK has been highly disappointing and anxiety-inducing. Initially, I was diagnosed with combined ADHD and told to wait for medication. However, there was no interim support or advice on managing symptoms without medication. I had to wait 7 months to start treatment, and once started, I was abruptly halted and placed on another waiting list. The lack of communication is particularly concerning. There is no direct contact via calls or any personal interaction; everything is done through a note system and forms, where you can’t even tag the person you might be speaking to. This impersonal approach has caused significant anxiety, especially given the mental health focus of the service. Months later, I missed a crucial message by three weeks, as it wasn’t delivered through a direct and noticeable channel. When I saw a message indicating my discharge, I promptly apologised and explained my situation, sharing personal information. When I responded to them, they never replied for weeks, which led me to contact their chat team. After a 2-hour wait, the chat team couldn’t help and directed me to email the experience team. The email response was impersonal, dismissive, and contradicted previous messages stating the discharge could be reversed. Throughout my year and a half with Psychiatry-UK, I have not received any effective treatment or meaningful support. Instead, I’ve been left feeling anxious and neglected. They also fail to consider potential interactions between prescribed medications and existing treatments, leaving patients to resort to Google for crucial information. This service, meant to support mental health, has only increased my anxiety and uncertainty. The lack of patient care, transparency, and effective communication is alarming. I genuinely hope they overhaul their system and start prioritising patient well-being. I understand that many organisations are understaffed and overworked, and I’ve been sympathetic to that. However, mental health care demands a more patient-centric approach, and Psychiatry-UK has fallen far short of this standard. I strongly do not recommend their services.