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Written by a NHS patient
18th May 2023


Being listened to in the light of ADHD diagnosis felt overwhelmingly positive after 40+ undiagnosed. Olufunso, my prescriber, was efficient & diligent throughout. There was a mechanical element to titration when conversing only through the portal (nuances involved in wanting to try a second medication type - which ultimately proved to be the right move), but in actual conversation (phone, when needed), she was hugely empathetic and helpful - I see this as an unfortunate symptom of scale of workload, due to NHS not having systems in place, so private clinics buckling. So the patient, as ever, needs to stand firm and push the system to deliver the best result. Dr Rao was equally empathetic, supportive and thorough in the initial assessment and equally so in supporting choice to try alternative medication. Given the challenging workload all must be under, I've felt supported, heard and cared for throughout, it's hugely appreciated.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe