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Psychiatry-UK
2023-04-05
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Written by a NHS patient
Written by a NHS patient 5th April 2023
I have been with Psychiatry UK since October, when I had my ADHD assessment with Dr Balu Pitchiah, who was brilliant during the assessment and was very quick to answer my messages after my assessment.
Dr Soumaya Nasser El Din recently assessed me for ASD and she was also brilliant- she was very kind, friendly, and attentive during the appointment. She had clearly read my (very long and detailed, unfortunately!) questionnaire answers, so knew all about me and didn't have to ask repeat questions. She really put me at ease during the appointment, which I had been very anxious about. Thank you Dr Soumaya :)
I did have an issue with Psychiatry UK at one point because I was provided some conflicting information which caused some stress, but Allison Johnson at the Patient Experience team personally sorted it out for me and helped me so much. She has been very kind and understanding to me- thank you Allison!
I have just started titration for ADHD medication, so will write a review for the ADHD team when that has finished.
Many thanks!
14th April 2023
Response from Psychiatry-UK
Thank you for taking the time to feed back regarding your assessments. It is especially good to hear that you were able to provide detailed information via your questionnaires. Some of our patients struggle with these, but it is so important for your consultant to learn as much as they can about you prior to your assessment, as this allows more time during the session itself to discuss your experiences more fully and be able to form an accurate diagnosis. I have noted that you raised an issue with our Patient Experience Team, but am happy to learn that they were able to resolve this; I will pass on your feedback to Allison. I hope your titration goes smoothly, and that you manage to get settled on your medication quickly. it would be great to get your feedback again at the end of this period.