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Written by a patient
3rd November 2020


I paid for a private asd assessment. I had nothing but problems with their software, their portal is very basic, unprofessional and has a lot of issues. Their video chat is not secure and doesn't work. Their admin staff and managers do not listen to you, are rude to you. One of their admin staff hung up kn me when I asked to see a manager. They ignore all the case notes you write for days. They caused me such severe stress that I self harmed several times, for which they still have not acknowledged or apologised for. Their psychiatrist wasn't very knowledgeable in autism. He wrote me a very unprofessional, undefiled report Nd included personal stories that I did not give him permission to use or share. I made several complaints to psychiatry UK asking them to change my report, to no avail. It caused me such severe stress and distress that i decided to save myself further trauma and get a full refund as well as compensation for the mental and physical harm caused. Despite knowing full well that I am very fragile and severely stressed they are still insisting on making me wait 15 days to get a response for manager which is absolutely sickening. Do not believe all the fake statements on their website saying how much they care and try to limit distress of patients. This is absolutely untrue. They should not be allowed to practice psychiatry and especially not be allowed anywhere near people with learning disabilities that are already traumatised from medical professionals. Avaoid this company at all costs.

Recommend
Dignity/Respect
Involvement
Information
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Staff