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Written by a private patient
6th February 2023


I have had a good experience with PUK when dealing with the doctors and nurses however, the timeframes are just ridiculous. I waited over a year for my ADHD assessment and then was told I would need to wait 18 weeks for titration, which has come and gone and I am still waiting. The wait has been excruciating - it's almost cruel to tell someone 'yes you have something that is impacting your life significantly and there is something that can be done but you have to wait an AGE to get that.' My symptoms have worsened since it was confirmed that I have ADHD, which may be all in my head but doesn't seem to be unusual from what I hear and read from others with ADHD. I have had to ask for updates from the PUK team and have not been given a lot of information as to what to expect when I do get to the titration stage. PUK are clearly taking on way too many patients with not enough resource and it's a shame because you can tell that the people who work for them are trying to do their best to protect the patient experience. Whilst I am grateful to have gotten my diagnosis, the wait has been unbearable to get medication and it has had a huge impact on my mental health.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe