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Written by a NHS patient
18th September 2024


There were a lot of strange inefficiencies in the system that made it frustrating to work with. I need to order my prescriptions manually every four weeks, at least a week in advance, with no kind of alert or warning to prompt me to do it. I had to fill out feedback forms every week, and request to be given more of said feedback forms every few weeks, or else risk having my treatment terminated. This process wasn’t explained very well to me and caused a lot of stress when I first started treatment. There’s no reason these processes can’t be automated on an online system. I’d at least appreciate some kind prompt over email, but it doesn’t seem like psych uk has any system set up for this.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Rating not given.
Staff
Safe