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4th December 2020


The team were amazing, but I was left in the waiting room for over an hour after my appointment time with no notice of what the delay was. As I was instructed to have a full bladder for a scan, this was an uncomfortable time spent waiting. I was also told over the phone that the pills would be taken in the clinic and that I would need someone to drive me - as this was not the case I had wasted hours of someone’s time to come with me.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Recommend
Overall Care