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24th March 2021


Some really attentive and supportive staff. Having to wait over 4 hours to end treated without knowing why I was waiting so long or being checked in on was somewhat frustrating. Once up for treatment, I could not fault the nurses.

30th March 2021
Response from MSI Reproductive Choices - Manchester Treatment Centre

Thank you for your feedback and I'm sorry you were disappointed with the phone call and wait time in clinic. We do try to keep to the diary as much as possible, however in any clinical setting this can be affected by unforeseen incidents, both clinical and operational for which I can only apologise. Someone should have kept you updated and I will ensure this is fed back to the relevant managers. Thank you for the lovely comments and five star rating, which I know the team will appreciate.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care