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7th January 2021


The procedure was fine and straight forward. But my appointment was at 11:30 and I didn't see anyone until 1:30. I hadn't eaten or drunk that day. I felt very frustrated and forgotten about. I asked if while I was waiting for hours could I sit outside with my partner to out me at ease. But they said no. The staff once I was upstairs were lovely and treated me well. I suggest better time management and let people come back if they want to if the clinic knows they're going to be waiting for hours.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care