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17th December 2019


My overall experience was very good and all of the staff are so lovely. But Dr [name removed] was not my favourite at all and didn't listen to any of my concerns regarding the anaesthetic

20th December 2019
Response from MSI Reproductive Choices - Maidstone Treatment Centre

Thank you for your feedback and I'm so sorry that the anaesthetist came across uncaring in anyway. I will pass this information to the appropriate managers to ensure he is made aware of your comments. Thank you also for the very nice compliments to the clinic staff and they will be pleased to know your overall experience was appreciated.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care